Our mission is to advance human health by partnering with research organizations to accelerate the development of tomorrow’s medical breakthroughs.
Connecting patients with the right resources for optimal health outcomes
Stay empowered and stay informed!
Patient Advocacy Services
Our advocacy work is built on one simple truth: patients are the missing voice in research design.
Too often, researchers believe they understand patient needs, but until real patients are pre-screened and engaged, they don’t see the full picture. The reality of day-to-day life, symptom variability, and true eligibility often differs from what’s assumed on paper.
That’s where you come in.
Through confidential, double-blind interviews and pre-screening opportunities, patients have the chance to share their real experiences with the people who have the power to create change, while being compensated for their time and insight.
Your voice helps shape more accurate inclusion and exclusion criteria, ensuring research reflects real-world patients, not just assumptions.
We also encourage patients to explore and pre-screen for as many research opportunities as possible.
By doing so:
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You are compensated for your time
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You help improve the accuracy of clinical research with real-world data
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You gain early insight into emerging treatments
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And you bring valuable information back to your medical team, allowing you to take a more active role in your care
Because advocacy isn’t passive.
It’s informed. It’s intentional.
And it starts with you.
Stay empowered and stay informed.
Research Support
We partner exclusively with aligned research sponsors to drive medical market research, clinical trials, and studies that move patient care forward, bringing tomorrow’s treatments to patients today.
We don’t just include the patient voice, we protect it and we elevate it.
Because real progress is built on real experiences, not assumptions.
And we go beyond connection.
We support research full circle, giving back to the foundations and organizations that support patients and fuel innovation, creating a continuous cycle of impact, advocacy, and advancement.
Better research. Better access. Real impact.
Patient Life Coaching
Personalized Patient Coaching:
Shannon Coates provides one-on-one support to help you navigate your health journey, set meaningful goals, and overcome obstacles, while strengthening your mindset to step fully into your potential. Because your life is meant to be more than just managing symptoms, it’s meant to be lived with health, clarity, and purpose.
Grounded in lived experience, I believe mental health and physical health are deeply connected. She’s here to support, guide, and champion you every step of the way, so you can reclaim the best quality of life possible.
Schedule a complimentary 15-minute consultation to explore if we’re the right fit, availability is limited to ensure personalized support. Email me:
About Patient Connect and the founder Shannon Coates
Patient Connect ~ Shannon Coates
Shannon Coates
Founder of Patient Connect
My work in clinical research didn’t begin as a career, it began as a necessity.
At 14, I became a caregiver to my single mother during her battle with breast cancer. Years later, after navigating two countries, four states, and over 100 physicians, I was diagnosed with several rare autoimmune condition. (AxSpA, SLE, PsA, IBD, Raynaud's and more). Shortly after, I lost my father to rare small cell lung cancer (SCLC) just three months after diagnosis, and both of my uncles to the same disease (NSCLC).
These experiences shaped how I see healthcare, advocacy, and the urgency behind every patient decision.
I understand what it means to sit on both sides, as a caregiver navigating a fragmented system, and as a patient searching for answers, stability, and better options. I learned early that healthcare is not a one-stop solution, it takes a coordinated, trusted network.
That realization is what led me to become the bridge.
Today, that perspective drives everything I do, for my family, my children, and the communities I serve.
With over 20 years in medical research, I’ve built my career around one core belief:
Research doesn't fail because of one person or site, it fails because we don’t use our entire network, putting patients first. Healthcare and research must evolve to become more patient-centered, more connected, and more compassionate.
Through Patient Connect, I bridge that gap.
I partner with research sponsors, CROs, and clinical sites to bring real patient insight into research design, recruitment, and execution, helping studies move faster, perform better, and ultimately succeed. At the same time, I support patients in accessing medical market research, clinical trials that may offer new possibilities when standard treatments fall short.
My approach goes beyond traditional recruitment. It’s built on intuition, trust, advocacy, and long-standing relationships within patient communities, especially in rare and complex conditions where success requires far more than a database or ad campaign. In the rare communities, it takes a village and support of the community to succeed.
I believe patients should be empowered, informed, and supported throughout their journey, not treated as numbers in a system. Whether I’m helping a sponsor de-risk a study or guiding a patient toward a new opportunity, the mission is the same:
Connect the right patient to the right opportunity, at the right time.
Because behind every study is a person waiting for a better quality of life.
And I don’t stop until we get there.
Patient Connect Privacy Notice, Communication Consent & Opt-Out Statement
Patient Connect, LLC respects and protects your privacy. Information you voluntarily provide to Patient Connect, including your name, contact information, health-related information, research interests, and other information you choose to provide, may be collected and used to determine potential eligibility for research opportunities, communicate with you about current or future studies, coordinate participation, provide study-related updates and support, and process participant compensation.
By voluntarily providing your contact information to Patient Connect through our website, registration or research interest forms, referrals, or direct communications, you consent to being contacted by Patient Connect, LLC using the contact methods you provide, which may include email, telephone calls, SMS/text messages, and other electronic communications.
By providing your mobile telephone number and requesting communications from Patient Connect, you agree to receive text messages from Patient Connect, LLC regarding research opportunities, study invitations, eligibility and screening, study updates, scheduling and participation reminders, account notifications, customer care and support, compensation-related communications, and occasional promotional communications regarding current or future research opportunities.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. HELP for assistance.
Participation in any research opportunity is completely voluntary. Providing your information does not require you to participate in a study, and you may decline any research opportunity or withdraw your communication consent at any time. Consent to receive promotional or marketing text messages is not a condition of participating in a research study or purchasing any goods or services.
Privacy & Use of Your Information
Patient Connect takes reasonable measures to safeguard your personal information and uses the information you provide for legitimate research recruitment, screening, participation, communication, support, and related business purposes.
Patient Connect does not sell your personal information for third-party marketing purposes. Mobile opt-in information and SMS/text messaging consent will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes.
Participant information may be shared only as reasonably necessary to facilitate research participation, provide services you have requested, with your authorization, or as otherwise permitted or required by law.
How to Opt Out
You may withdraw your consent or opt out of future Patient Connect communications at any time by emailing scoates@patientstudyconnect.com with “OPT OUT” in the subject line. Please include the email address and/or telephone number you would like removed so we can accurately update your communication preferences.
For SMS/text communications, you may also reply STOP to opt out at any time.
Reply STOP to opt out. HELP for assistance. Message and data rates may apply.
For assistance with SMS/text communications, reply HELP or contact Patient Connect at scoates@patientstudyconnect.com.
Requests to opt out will be processed as promptly as reasonably possible. Certain communications reasonably necessary to complete or administer a research study in which you are already participating may still be provided where appropriate or required.
Questions, Support or Privacy Requests
Patient Connect, LLC
Email: scoates@patientstudyconnect.com
Website: www.patientstudyconnect.com
By submitting your information to Patient Connect, you acknowledge that you have read this Privacy Notice and understand how your information may be collected and used, the types of communications you may receive, and how to update your communication preferences or opt out.
SMS Program Disclosure: By providing your mobile number and requesting communications from Patient Connect, you agree to receive SMS/text messages for research opportunities, study updates, account notifications, customer care/support, and promotional research purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. HELP for assistance.
One thing I would not do is tell the compliance company that this statement alone guarantees TCPA/A2P compliance. Their feedback specifically says your Privacy Policy and Terms need dedicated public URLs, so even with this all-encompassing statement, I would still have your web developer publish it on a dedicated Privacy Policy page and create a dedicated Terms & Conditions/SMS Terms URL if that's a requirement of the carrier registration.
SMS and Text Messaging Terms:
By opting in, you agree to receive text messages from Patient Connect, LLC regarding research opportunities, study invitations, eligibility and screening, scheduling, study updates, participant support, compensation-related communications, account notifications, and occasional promotional communications about current or future research opportunities.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent is not a condition of participating in a research study or purchasing goods or services. You may withdraw consent at any time. For help, contact Patient Connect at scoates@patientstudyconnect.com.
We may send links in some messages when useful for study information, scheduling, forms, or research opportunities. Links direct recipients to Patient Connect pages or other relevant resources. Please review our Privacy Policy for information about data collection, use, and mobile-information sharing.